Automated Inbound and Outbound Calling

AbbyMe / Voice BlastR /  Pharma Abby

1 - ABBYME--OUTBOUND CALL CAPABILITY

www.abbyme.com/pharmacy is a turnkey site that independent stores use dynamically, to communicate to their customers to their desired level to be communicated to.

• One-time setup $499
  
• Price plans $199-$499 per store per month depending on call volumes and complexity
  
• Best for independents and small chains
• Turnkey system allows you to select the patients, select the call reason, press send, wait for the calls to be made, and then review the outcomes of each call for quality assurance purposes
• Each pharmacy receives custom calling campaigns relevant to their store and their active patient database loaded from an Excel file in CSV format
• Who do you want to call, for what, and how often?
• We help you say the right thing, to the right patient, at the right time, in semi-automation fashion
  
• Uses include notification, advertising, and surveys
  

2 - VOICE BLASTR--OUTBOUND CALL CAPABILITY

Voice BlastR is a more robust version of AbbyMe.  It is a very complex product that is used by small, regional, and national chain stores.  Voice BlastR's features include extensive reporting mechanisms and the ability to segment patient specific information for communication or marketing  purposes.  While AbbyMe will allow you to Tag a patient with a specific key word or two,  Voice BlastR takes monitoring these details of the patient base to the next level. 

• One-time setup $499-$999
• Pricing based on call volumes
• For regional and national chains and mail service
• Full automation requires integration via an interface developed to pull data from your existing pharmacy operating system
• API and File Formats are needed as well as number of integration points to determine integration costs with your OS
• Built to be fully automated as opposed to AbbyMe, which is manually executed and semi-automated
• Each pharmacy receives custom calling campaigns relevant to their store and their active patient database loaded from and Excel file in CSV format
• Who do you want to call, for what, and how often?
• We help you say the right thing, to the right patient, at the right time, in fully automated fashion
• Product is best used for stores with over 100 calls a day, or small, regional, or national chains
• Uses include notification, advertising, and surveys

3 - PHARMA ABBY--INBOUND/OUTBOUND CALL CAPABILITY

Pharma Abby is an artificial intelligent computer application that can talk, listen, ask, and answer questions.  She communicates effortlessly and all in a conversation that is so smooth, many of her patients can't tell they are talking with a computer.  What makes her so special is that she processes language grammatically, not key-word based, and uses unique learning agents with patented processes that make her capabilities one of a kind.

• Large Chains, Mail Service, Call Centers
• Cost based per project
• Build her intelligence
• Integrate her with your operating system
• Let her answer your FAQ's, play reception, and route your calls to appropriate departments
• Is a better IVR, rather, she is an eIVR and is a centralized solution that is more scalable and cost effective because her intelligence is always growing and she is continually learning
• Allows your store or operation to be open 24/7
• Makes outbounds calls "interactive" and is best used to get answers for things like refill request authorizations and customer satisfaction surveys
• Once intelligence is built and integration needed is defined to enable her to answer questions,  monthly licensing prices are based on a per-minute basis while in use
• California Pharmacy Labor Costs Versus Pharma Abby example:
  • Pharmacist: $55/hour
  • Technician $15/hour
  • Abby $10/hour
    • And, is scalable at this price point and can do the work of many humans to justify her costs benefit
• She's smart, cost effective, and successful..., what's not to like?
• Why not let Abby do it?

With AbbyMe, Voice BlastR, and Pharma Abby--you'll finally be able to work on the most important things at your store. Your phone will ring less because you called the patient before they called you. Your staff will have more time to spend with walk-in's, you will have the opportunity to improve patient relations, and your retention rates will soar. Your patients will love it, your doctors will respect it, and the caregivers and family members will appreciate it. We look forward to sharing how these technologies, used effectively, will produce bottom line profitability and positively affect multiple aspects of your pharmacy business.